Terms of Service

TERMS AND CONDITIONS Conceptify | www.conceptify.agency

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Last revised: March 31, 2025

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Welcome to Conceptify. By using our services, you agree to these Terms and Conditions. Please read them carefully.

 

1. GENERAL

These terms apply to all quotations, agreements, services, and deliveries provided by Conceptify, based in Amsterdam (Chamber of Commerce no. 73990175), accessible via www.conceptify.agency.

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2. AGREEMENTS

An agreement is established upon signature or digital confirmation by both parties. A signed agreement cannot be unilaterally terminated.

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3. PERFORMANCE OF SERVICES

Conceptify will perform services diligently and professionally. Any mentioned Estimated Time of Delivery (ETD) or Estimated Time of Completion (ETC) is indicative and non-binding. Deviations do not entitle the customer to compensation or cancellation.

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4. CUSTOMER COOPERATION

The customer is obligated to provide all necessary information, materials, and cooperation fully and promptly. Delays or additional costs resulting from negligence or delayed submission will be charged to the customer.

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5. REVISIONS AND APPROVALS

Conceptify offers a maximum of two revision rounds per service unless otherwise agreed in writing. Additional revisions will incur extra charges.

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6. HOSTING AND THIRD PARTIES

Conceptify uses external hosting services such as Wix. Conceptify is not liable for disruptions, downtime, or issues caused by third parties.

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7. MAINTENANCE CONTRACTS AND SUBSCRIPTIONS

Conceptify provides customized support and maintenance services—including content creation, website maintenance, marketing campaigns, and data analysis—on an ongoing subscription basis. The specific content, duration, and cost of these services are detailed in a separate maintenance contract or subscription agreement between you and Conceptify. Unless otherwise agreed in writing, such maintenance contracts or subscriptions can only be terminated in writing, with a notice period of at least one calendar month before the end of the agreed contract duration.

 

8. CONFIDENTIALITY

Conceptify and the customer mutually agree to maintain strict confidentiality regarding all confidential information obtained during their cooperation. Parties will not disclose this information to third parties without prior written consent from the disclosing party, except as necessary to perform the assignment. Breach of this confidentiality obligation results in liability for all damages arising from such breach under Dutch Civil Code Article 6:162.

 

9. PAYMENTS

Payments must be made within 14 days of the invoice date unless otherwise agreed in writing. In the event of late payment, the customer will automatically be in default without further notice (Art. 6:81 Dutch Civil Code). Statutory interest (Art. 6:119a Dutch Civil Code) applies from this date. If payment is not received, Conceptify reserves the right to charge collection costs in accordance with Dutch debt collection legislation.

 

10. NO REFUNDS

Conceptify does not provide refunds for work already performed, subscriptions, or payments made.

 

11. FORCE MAJEURE

Conceptify is not liable for non-performance due to force majeure (Art. 6:75 Dutch Civil Code), including technical disruptions, natural disasters, governmental actions, illness, or other circumstances beyond its control. Obligations are suspended during force majeure. If the force majeure lasts longer than 60 days, both parties may terminate the agreement without compensation.

 

12. LIABILITY

Conceptify is liable only to the extent such liability is legally mandated. In all cases where liability is not compulsory by law, Conceptify explicitly excludes all liability, including indirect damages, consequential losses, data loss, revenue loss, lost profits, or other financial damages. If Conceptify is held liable notwithstanding this exclusion, such liability will always be limited to an amount reasonably proportionate to the actual direct damage, with an absolute maximum equal to the total amount paid by the customer to Conceptify for the specific service involved.

 

13. INTELLECTUAL PROPERTY

All intellectual property rights relating to Conceptify’s website, services, designs, and content remain exclusively owned by Conceptify unless otherwise agreed.

 

14. PRIVACY

The processing of personal data is in accordance with the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy on www.conceptify.agency.

 

15. MODIFICATION OF TERMS

Conceptify reserves the right to modify these terms. New versions will be published on www.conceptify.agency. It is the customer's responsibility to stay informed of any changes.

 

16. APPLICABLE LAW

These Terms and Conditions are governed by Dutch law. Disputes arising from or related to these terms will be exclusively submitted to the competent court in Amsterdam.

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Questions about these terms? Contact us at hello@conceptify.agency or via letter to: Conceptify, Poortland 66, 1046 BD Amsterdam. Chamber of Commerce no.: 73990175